Shipping

1. Free Express Shipping

We currently offer Free Express Shipping on all eligible orders. There is no minimum purchase requirement unless otherwise stated at checkout or as part of a specific promotion.

Our standard estimated delivery timeframe is approximately 3 business days after shipment. This is an estimated timeframe and not a guaranteed delivery date.

2. Order Processing Time

Orders are generally processed within 24–48 business hours. Processing may include order verification, payment confirmation, fraud and security screening where applicable, product preparation, packing, shipping-label creation, and transfer to the applicable carrier.

Orders placed during weekends, public holidays, or outside normal business hours may begin processing on the next business day. Processing may take longer during promotions, holidays, high-volume sales, product launches, severe weather, or unexpected operational delays.

3. Estimated Delivery Time

After an order has been processed and transferred to the shipping carrier, delivery is generally estimated within approximately 3 business days. Business days generally exclude weekends and recognized public holidays. Delivery estimates may vary by destination and carrier conditions.

4. Shipping Confirmation and Tracking

Once your order has been prepared for shipment, you may receive a shipping confirmation containing available tracking information. Tracking may take time to become active after a label is created.

A status such as “Label Created,” “Pre-Shipment,” or similar wording may mean the carrier has received shipment information but has not completed its first physical scan. Carrier tracking systems are operated by third parties, and updates may occasionally be delayed or incomplete.

5. Delivery Delays

Although we work to meet estimated delivery timeframes, delays may occur for reasons outside our reasonable control, including carrier processing delays, severe weather, natural disasters, transportation interruptions, holiday shipping volume, incorrect or incomplete addresses, delivery-access issues, regional service disruptions, government restrictions, or carrier operational issues.

Estimated shipping and delivery dates are guidance only unless we specifically state that a date is guaranteed.

6. Shipping Carrier Responsibility

Once an order has been transferred to a shipping carrier, transportation and final delivery are performed by that carrier. Nu Pet Supplies will make reasonable efforts to assist customers with delivery concerns, but we do not directly control carrier operations, delivery routes, scanning systems, or carrier delays. Nothing in this policy limits rights or responsibilities that cannot legally be excluded.

7. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Carefully review the recipient name, street address, apartment or unit number, city, state, ZIP or postal code, and telephone number where requested.

Nu Pet Supplies is not responsible for delays or delivery problems caused by inaccurate or incomplete information supplied by the customer, except where otherwise required by law.

8. Address Changes

If you notice an error in your shipping address, contact us as soon as possible at Infonupetsupplies@gmail.com. We will make reasonable efforts to update the address if the order has not entered fulfillment or shipment.

We cannot guarantee address changes after an order has been processed, a shipping label has been created, the package has entered fulfillment, or the package has been transferred to the carrier. Once shipped, address changes may be subject to the carrier’s policies and may not be possible.

9. Incorrect or Incomplete Addresses

If an order is delayed, returned, or undeliverable because the customer provided an incorrect or incomplete address, additional shipping charges may apply where permitted by law. If a package is returned to us, we may offer reshipment, which may require additional shipping charges, or an applicable refund under our Refund & Return Policy. Original shipping-related costs may be deducted where appropriate and legally permitted.

10. Delivered but Not Received

If tracking shows a package as delivered but you cannot locate it, first check around the delivery location, with household members or neighbors where appropriate, building reception or mailrooms, any delivery photograph or carrier notes, and the carrier itself.

If the package still cannot be located, contact Infonupetsupplies@gmail.com with your order number and tracking information. We will make reasonable efforts to assist with the carrier investigation. A carrier “Delivered” status does not automatically prevent review of a legitimate delivery issue.

11. Lost Packages

If a package appears to be lost in transit, contact us with your full name, order number, shipping address, and tracking number if available. We may need to investigate with the carrier before providing a resolution.

Depending on the circumstances, available resolutions may include replacement, refund, store credit, or another appropriate resolution, subject to carrier findings, product availability, and applicable law.

12. Damaged Packages

If your package arrives visibly damaged or the products inside are damaged during transit, contact us as soon as possible. Please provide your order number, a description of the issue, clear photographs of the damaged product, photographs of the shipping packaging, and photographs of the shipping label where possible.

Damage-related requests may also be governed by our Refund & Return Policy, including any applicable reporting timeframe.

13. Missing Items

If a package arrives with one or more products missing, contact Infonupetsupplies@gmail.com promptly. Include your order number and photographs of the package and products received where possible. We may review fulfillment records before providing a resolution.

14. Multiple Shipments

Products within the same order may occasionally ship separately. If this occurs, you may receive multiple packages, separate tracking numbers, and packages on different dates. You will not ordinarily be charged additional shipping fees merely because we divide an order into multiple shipments.

15. Refused or Unclaimed Deliveries

If a customer refuses delivery or fails to collect a package, the shipment may be returned to us. If the package is successfully returned, any eligible refund will be handled under our Refund & Return Policy. Where permitted by law, applicable shipping, return-to-sender, or handling costs may be deducted from the refund.

16. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We may be able to cancel an order before it enters processing or fulfillment. Once an order has been processed or shipped, cancellation may no longer be possible, and a shipped order will generally need to be handled under our Refund & Return Policy.

17. Holiday and Promotional Periods

During major holidays, promotional campaigns, product launches, or unusually busy periods, processing and shipping may take longer than normal. Temporary changes to processing or delivery estimates may be communicated through our website or during checkout.

18. International Shipping

If international shipping is offered, availability, delivery estimates, shipping charges, customs duties, taxes, and import requirements may vary by destination. Applicable international conditions will be displayed at checkout or otherwise communicated before purchase.

Unless stated otherwise, customers may be responsible for customs duties, import taxes, or government charges imposed by the destination country. If shipping is unavailable to a destination, the website may prevent checkout or display no available shipping option.

19. Changes to Shipping Services

We reserve the right to change available carriers, shipping methods, delivery estimates, or shipping promotions when reasonably necessary. Material updates to our standard shipping policy will be published on this page.

20. Relationship to Our Refund & Return Policy

Shipping-related refund, replacement, damage, and return requests may also be governed by our Refund & Return Policy. If policies address the same issue differently, the policy most specifically applicable to the issue will generally control, subject to applicable law.

21. Contact Us

For questions regarding shipping, tracking, delivery, missing packages, or address corrections, please contact:

Nu Pet Supplies
Operated by Nu Pet Supplies LLC
123 Placeholder Commerce Avenue, Suite 100
Orlando, FL 32801
United States
Email: Infonupetsupplies@gmail.com

© 2026 Nu Pet Supplies / Nu Pet Supplies LLC. All rights reserved.